At Interior Illusions, we strive to ensure your complete satisfaction with every purchase. Our ‘Refund and Returns’ Policy complies with Australian Consumer Law. Please read this policy carefully to understand our process. This policy was last updated on 05/12/2025.
Returns:
Eligibility for Returns:
Faulty, Damaged, or Missing Parts: You may return items that arrive damaged, faulty, or with missing components at no additional cost to you.
Incorrect Item: Returns are accepted if you receive the wrong product.
Change of Mind: We do not accept change-of-mind returns for health, safety, or baby-related products due to hygiene and legal safety requirements. For other eligible items, change-of-mind returns are accepted within 30 days of order delivery.
Exclusions: Returns are not available for items that have been misused, mishandled, incorrectly installed, or used in a way that voids the manufacturer’s warranty. Items must be returned in their original condition, with all packaging and tags intact. Note: If an item has a major fault, you are still entitled to a refund, replacement, or repair under Australian Consumer Law — even if any of the above exclusions apply.
Timeframes:
Returns for Incorrect items, Faulty, Damaged, or Missing Parts or for ‘change of mind’ can be applied within 30 days of order delivery.
How to apply for returns?
Contact Us: Email our support team at info@interiorillusions.com.au including your order no, the product details, and the reason for return. In addition to a detailed description, please attach images (or a brief video clip if needed) depicting the damage for the warranty process.
Review and Approval: Our team will review your request and respond within 1-2 business days with proper resolution.
Ship the Item: Pack the item securely in its original packaging and send it back using the provided instructions to the provided return address once our team initiates the return.
Processing: Once we receive and inspect the item (typically 3-5 business days), we’ll process your return /refund. We’ll notify you via email once it’s complete.
Important Notes on Shipping:
- For faulty or damaged items, we provide a full refund (including original shipping costs) or a replacement with return shipping fully covered by us, only if it’s approved by our team.
- For change-of-mind returns, a 15% restocking fee applies, original shipping is non-refundable, and you cover the return shipping cost.
Refunds:
Orders Cancelled Before Dispatch
All orders that have been paid for but have not yet been dispatched are eligible for a full refund upon request.
Refund After Return Approval
Once the returned product is received and our team inspects it to confirm that it meets the return eligibility, we will process your refund promptly.
Processing Time: Refunds will be implemented within 5–7 business days after approval.
Mode of return: Refunds are typically processed back to the original payment method used while purchasing. However, In case of any technical issues, we can arrange refunds via bank transfer or PayPal upon request.
Last Updated: 05/12/2025
At Interior Illusions, we want you to shop with confidence. Our policy is fully compliant with Australian Consumer Law (ACL).
1. Return Eligibility & Timeframes
You have 30 days from the date of purchase to request a return.
| Return Reason | Eligibility | Return Shipping Cost |
|---|---|---|
| Faulty or Damaged | Items arriving broken, faulty, or missing parts. | Free (Covered by us) |
| Incorrect Item | If we sent you the wrong product. | Free (Covered by us) |
| Non-Defective | General "Change of Mind" returns. | Customer Pays (+ 15% Restocking Fee) |
2. Important return condition
- Customer Damage: No returns for the Items that have been misused, mishandled, or incorrectly installed.
- Condition: Items must be returned in new and resilient condition with all original packaging.
Note: If an item has a major fault, you are entitled to a refund, replacement, or repair under Australian Consumer Law, regardless of the conditions listed above.
3. Exchanges
We do not offer voluntary exchanges (e.g., swapping for a different color or style). If you would like a different product, please follow the return process for a refund and place a new order for the desired item.
- Replacements are only provided for faulty or damaged goods.
4. How to Start Your Return
To ensure a fast resolution, please follow these steps:
- Email Us: Contact info@interiorillusions.com.au with your Order Number and reason for return.
- Provide Evidence: For faulty/damaged items, please attach clear photos or a short video of the issue.
- Approval: Our team will respond within 1–2 business days.
Ship It Back: Once approved, pack the item securely in its original packaging and send it to the address provided by our team.
5. Refunds & Restocking Fees
- Non-Defective Returns: A 15% restocking fee applies to all change-of-mind returns. Original shipping costs are non-refundable.
- Cancellations: If you request a cancellation before dispatch, you will receive a 100% full refund.
- Inspection: Once we receive your item, please allow 3–5 business days for inspection.
- Refund Method: Approved refunds are processed back to your original payment method within 1–2 business days. (In rare cases, bank transfer or PayPal may be used if requested).