Billing Terms

Order payment:

We strive to dispatch packages on the day of payment receipt, if orders are submitted before 10 am. Orders processed after 10 am will be shipped on the next working day.

You can pay for your order, covering product cost, shipping, and tax, through either Credit card or direct bank transfer. This transaction appears as ‘Organic support’ on the cardholder’s statement.
If you wish to manually transfer the amount to our bank account, please email us the receipt along with your order details to


We offer a flat shipping rate for all orders across Australia. For heavy or bulky items, any additional charges will be communicated by our customer service team. If you encounter any issues, please don’t hesitate to contact us.


The delivered order can be refunded/returned only if the buyer notifies the seller within 30 days of order delivery. The buyer must contact the customer service by email or through the contact form in the website, applying for return. Shipping charges are non refundable.

To know more details about return policy, please check our ‘Return and refunds’ page.

Order cancellation:

Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, you can contact us on


For any complaints regarding items or the seller, kindly reach out to our support team via email at 

Each case will be assessed individually, and the seller will be in contact to address your concerns.